Fort Berens Tasting Room Procedures
Fort Berens COVID-19 Safety Plan and Update (Updated as of May 28, 2021)
We are excited to welcome you to Fort Berens Estate Winery. We want to assure you that we are committed to the health and safety of our customers and our team.
Masks - Following the November 19, 2020 orders from the Provincial Health Officer, it is now mandatory that all guests wear a mask when inside. You must wear a mask as you enter and leave the winery, as you move around the winery, and to use the washroom. You do not need to wear a mask while you are doing a tasting. We can provide you with a mask if required. Those who cannot wear a mask or who cannot put on or remove a mask on their own are exempt from this requirement.
Capacity - Tasting room capacity is 16 customers. A maximum of 4 groups will be allowed to taste at any one time. Each group cannot exceed 4 people.
Tasting - With a maximum of 4 tasting stations, each tasting room associate will be assigned 2 stations which they will cover each shift. Tasting stations have plexiglass barriers to provide an additional layer of safety when physical distancing is less than 6 feet.
Lineups - There are decals on the floor indicating where to stand and line-up. Additionally, there are signs on the doors stating maximum capacity as well as directing which doors are exits and which are entrances.
Contract Tracing - Please provide the name and phone number for at least one person in your party, should contact tracing be necessary. We will destroy this information after 30 days.
Point of Sale System - We will sanitize the point of sale system after each use.
Cleaning - Cleaning schedules for the tasting room, patio and bathrooms will be kept near the till and followed regularly.
Hygiene - Tasting room staff will wash hands after handling glassware. There is hand sanitizer available at the host stand for all customers to use. Cash transactions are discouraged but still accepted.
Health - We ask staff and guests that are unwell or that may have travelled out of the country, or have been in contact with those exposed to COVID-19 to isolate at home. If you have COVID-19 related symptoms, please do not enter our winery or you will be asked to leave and return when you are well.
Contactless Pick-up - We are happy to provide contactless pick-up of your wine at the winery. When you arrive, please call the tasting room at 1-877-956-7768 ext 201, and one of us will come out with your order and place it in your trunk or back seat
Communication - You have our commitment that if a known case of COVID-19 is discovered amongst our team or customers, we will be the first to communicate this. We will be as specific as possible to allow for contract tracing to help prevent the spread in our community.
Work from Home - All non-service-related personnel will be working offsite or reducing their time on-site.
We live and work in Lillooet and we are committed to the health and safety of all of us in our community. We all must do our part. We are in this together, and we'll get through this together. Thank you for being kind, being calm and being patient.